Report a Quality Issue

Let's make it right!

We understand how frustrating it can be when a custom award does not meet your expectations. All Bluestone products are custom-manufactured and hand-finished, and although the team works to exceptionally high standards, custom production involving human craftsmanship can include reasonable variation from piece to piece.

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Bluestone’s quality control standards are intentionally rigorous and exceed those that many manufacturers in the recognition industry would normally accept. If something about your order concerns you, please use the form below to share the details and photos, and the team will review the issue and follow up with the most appropriate resolution.

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You can learn more HERE